golden ratio Privacy Policy
This Privacy Policy explains how golden ratio collects, uses, stores, and protects your personal information when you use our platform. It applies to all registered users and visitors based in the Philippines and elsewhere.
1. Information We Collect
When you create an account or use the golden ratio platform, we may collect the following types of information:
- Account Information: Full name, date of birth, email address, username, and password (stored in encrypted form) provided during registration.
- Identity Verification Data: Government-issued identification documents when required for account verification under applicable regulations.
- Payment and Transaction Information: Philippine Peso deposit and withdrawal records, GCash wallet references, bank account details, and transaction history. We do not store full payment credentials directly.
- Device and Browser Data: IP address, browser type and version, operating system, screen resolution, and device identifiers collected when you access the platform.
- Usage Data: Pages visited, features accessed, session duration, click patterns, bets placed, and game activity on the platform.
- Cookies and Tracking Data: Session cookies, preference cookies, and analytics identifiers. See Section 3 for full cookie details.
2. How We Use Your Information
golden ratio uses the data we collect for the following purposes:
- To create and manage your account, verify your identity, and enable access to platform features.
- To process deposits, withdrawals, and transaction records in Philippine Peso through supported payment channels.
- To deliver and improve platform features, including sportsbook, live casino, and slot online gaming experiences.
- To detect and prevent fraud, unauthorized access, and violations of our Terms and Conditions.
- To comply with legal and regulatory obligations applicable to online gaming operators in the Philippines.
- To send service-related communications, such as account confirmations, transaction receipts, and security alerts.
- To analyze usage patterns and improve platform performance, navigation, and content relevance.
We do not use your data to make automated decisions that significantly affect your legal rights without a human review process.
3. Cookies and Tracking Technologies
golden ratio uses cookies and similar tracking technologies to support platform functionality and understand how users interact with our site. The types of cookies we use include:
- Essential Cookies: Required for login sessions, account authentication, and core platform functions. These cannot be disabled without affecting your ability to use the platform.
- Preference Cookies: Store your settings and preferences, such as language selection or display options, so they persist between visits.
- Analytics Cookies: Used to collect aggregated data on how pages are visited and which features are used most. This helps us improve the user experience over time.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing most platform features, but some personalization may be reduced.
4. Data Storage, Security, and Retention
Personal data collected by golden ratio is stored on secure servers using industry-standard encryption and access controls. We apply technical and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
We retain your personal data for as long as your account remains active or as required to fulfill our legal and regulatory obligations. If you request account closure, we will delete or anonymize your data within a reasonable period, except where retention is required by applicable law — for example, transaction records may need to be retained for audit or compliance purposes.
Payment data related to PHP deposits and withdrawals is handled in compliance with applicable financial data standards. We do not store full bank account numbers or GCash credentials beyond what is necessary to process your transactions.
5. Sharing Data with Third Parties
golden ratio does not sell or rent your personal data to third parties for marketing purposes. We may share information in the following limited circumstances:
- Payment Processors: We share necessary transaction data with trusted payment service providers to facilitate PHP deposits and withdrawals. These partners are contractually obligated to protect your data.
- Technology Partners: Game software providers and platform infrastructure partners may receive aggregated or session-level data required to deliver their services.
- Legal and Regulatory Authorities: We may disclose personal data when required to do so by law, court order, or regulatory authority in the Philippines or applicable jurisdictions.
- Fraud Prevention: We may share data with industry partners or authorities to detect, investigate, and prevent fraudulent activity.
Any third-party partner we work with is required to handle your data securely and in accordance with applicable data protection standards.
6. Your Rights and Minor Protection
As a user of golden ratio, you have the following rights regarding your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that inaccurate or incomplete information be corrected.
- Deletion: You may request the deletion of your personal data, subject to legal retention requirements.
- Restriction: You may request that we limit how we process your data in certain circumstances.
- Objection: You may object to specific uses of your data, such as analytics processing.
To exercise any of these rights, please contact our support team. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.
Protection of Minors: golden ratio does not knowingly collect personal data from individuals under 18 years of age. If we become aware that a minor has created an account, we will immediately suspend it and delete the associated data. Parents or guardians who believe a minor has registered on the platform should contact support promptly.
7. Policy Updates and Contact
golden ratio may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will post the updated policy on this page with a revised date. We encourage you to review this page periodically.
If you have questions about how your personal data is handled, or if you wish to exercise any of your data rights, please contact our support team. You can reach us via the live chat available on the platform or by visiting the FAQ page for guidance on common privacy-related queries.
Email: [email protected]